Role: LMS/Training Coordinator Location: Costa Rica (but remote) Duration:18 months Overview: The Customer Experience Academy is a global team focused on developing the next generation of top talent for our clients’ organization. Our team collaborates with the business to design, build, and implement new hire, intern, incubation and other emerging talent development programs The Training Coordinator thrives in a dynamic, fast-paced environment and has a strong analytics and administrative background with experience coordinating and assisting with training programs. As a Training coordinator, you will be responsible for coordinating site-based training events, as well as reporting and tracking data on training programs. This role focuses on coordinating training logistics, supporting program objectives, Learning Management System (LMS) administration, and reporting data from various systems to assist in analyzing outcomes and areas for improvement. You will play a significant role in the training and development of a successful and effective Americas Region team. Reasonability: The role will involve a variety of activities including but not limited to:
Coordinate all the training facilities requirements with Work Place Resources (WPR).
Handle on-demand needs when appropriate and respond to instructor requirements for delivery events to ensure class is conducted as scheduled.
Help maintain a professional, positive, and collaborative learning environment and respond to student inquiries.
Manage LMS registration (CANVAS/NETACAD), logistics, granting system permissions, and pulling reports
Coordinate all training scheduling in Americas (USA, Mexico)
Coordinate logistics for the Orientation Weeks
Manage the relationship with all the internal/external vendors
Create and track all purchase requisitions from the Americas Programs
Booking and Setting up classrooms
Class registrations, send class invitation to all the participants
Tracking attendees for all instructor-led and virtual instructor-led training classes.
Responsible for compiling, generating and updating training survey reports
Utilize effective techniques to organize training projects and to ensure high quality
Active monitoring of the social media available content as well as content under development.
Support the Academy ET Managers in day-to-day functions, including business reporting needs, forecasts, monthly executive newsletter, monthly metrics review, etc.
Manage training budget and surveys of training quality
Build vendor management strategy. Select learning partner and manage their delivery quality
Qualifications: The successful candidate will possess a combination of the following knowledge, skills, and abilities:
Understand how to effectively work with diverse employees
Encourage teamwork, conflict resolution, and inclusion and diversity in all tasks
Strong communication and presentation skills
Strong team-player with familiarity with Customer Experience business and culture
Strong customer facing skills and work ethic
Be a self-starter, able to work with ambiguous direction, checking in with the team regularly for feedback and alignment
Must be effective with time management and willing to fulfill multiple responsibilities to deliver excellent results
Possess a Bachelor’s degree or equivalent experience plus 2-4 years of related experience
Familiarity with Cisco technical certifications preferred
Fluency in MS Office including Excel, PPT, and Outlook