Network/Voice Manager

Location:Houston, TX (Belway 8 and Downtown)

Duration: 6 months

Responsibilities/Job Duties/Job Description/Qualifications:

Cisco/Avaya Voice Experience – Currently all Avaya but moving to Cisco

Leader type/personality with ample understanding of the technology

Fundamental knowledge of UCCE and CUCM

Former TCOM engineer or analyst that has converted to manager

Contact center or call center management, Calabrio or similar tool

Architecture and Design understanding, not looking for an architect, just the understanding of the architecture

Cloud integration/voice interops – upgrading conference rooms to support Teams, Zoom, WebEx

KEY is Avaya to CISCO migration skills

Heavy CISCO voice experience

Able to deal with and manage a team in a transformational environment – moving for Avaya to CISCO has some folks a little on edge

STRONG interpersonal Skills – ability to influence via a TEAMING approach vs directive approach

Equal Opportunity Employer Minorities/Women/Veterans/Disabled