Title: Helpdesk Support Technician -L2
Duration: 12 Months
Shift timings : 7 am - 4 pm or 3 pm - 12 mid night.
7000 Gateway boulevard, Newark CA, 94560.- Newark
- Active listening skills
- Excellent communication and interpersonal skills.
- Critical thinker; must be analytical and have strong problem-solving abilities
- Ability to follow runbooks and SOPs
- Must have a strong technical knowledge of Windows 10 and Mac OS, printers
- General understanding and troubleshooting skills with VoIP systems
- Working knowledge of current operating systems and standards
- L2 helpdesk or customer service experience preferably in an IT environment.
- Must be able to work PST hours and work flexible shifts to cover 24x7 helpdesk.
MatchPoint Solutions |
- Creating customer incident in Service Desk.
- Ability to provide networking and WIFI support.
- Ability to assist clients with hardware and software support via telephone.
- Coordinate with team to ensure rapid response times and follow-up with customers.
- Provide technical support to end users on a variety of issues.
- Identify, research and resolve technical problems.
- Respond to telephone calls, emails and personnel requests for technical support.
- Document, track and monitor the problem to ensure a timely resolution.