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Helpdesk L2: Newark, CA: Longterm Contract

Newark, CA
Title: Helpdesk Support Technician -L2
Duration: 12 Months

Shift timings : 7 am - 4 pm or 3 pm - 12 mid night.
 
Location address
7000 Gateway boulevard, Newark CA, 94560.- Newark 

Requirements
  • Active listening skills 
  • Excellent communication and interpersonal skills. 
  • Critical thinker; must be analytical and have strong problem-solving abilities 
  • Ability to follow runbooks and SOPs  
  • Must have a strong technical knowledge of Windows 10 and Mac OS, printers
  • General understanding and troubleshooting skills with VoIP systems 
  • Working knowledge of current operating systems and standards 
  • L2 helpdesk or customer service experience preferably in an IT environment.
  • Must be able to work PST hours and work flexible shifts to cover 24x7 helpdesk.
 
Responsibilities
  • Creating customer incident in Service Desk.
  • Ability to provide networking and WIFI support.
  • Ability to assist clients with hardware and software support via telephone.
  • Coordinate with team to ensure rapid response times and follow-up with customers.
  • Provide technical support to end users on a variety of issues.
  • Identify, research and resolve technical problems.
  • Respond to telephone calls, emails and personnel requests for technical support.
  • Document, track and monitor the problem to ensure a timely resolution.

Regards,

Joseph Samuel
Resource Manager
MatchPoint Solutions | Office 310-961-4644| Email: joseph@matchpointsolutions.com

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