Role: Network Service Management Location: Chennai or Pune
Candidate experience of around 3-7 years in network and voice technologies with exposure in service management tools such as SAP EBI (Business Objects) or Tableau
Candidate should have a working knowledge of Windows and Unix systems administration, general Database administration (Oracle, SQL, IBM DB2), and general Network topology, design, and functionality (routing, switching, load balancing, WAN optimization technologies). Experience with IBM mainframe ecosystems is highly desirable but not required.
Experience in DevOps with Python scripting knowledge
Accreditation in ITIL Foundations
Change Management process experience in handling CAB review using Service Now (or) Remedy (or) equivalent tool.
Responsible for driving processes and improvements as per ITIL framework - Incident, change and problem management.
Problem management / RCA process analysis to drive improvements with repeat incidents and incidents caused by change.
Reporting Skills : - Proficient in MS Excel with Macros / VB Script
Experience in chairing meetings with stakeholders, creating agenda, reports and presentation slides for senior management.
Exceptional communication skills (both written and verbal)
Efficient decision making, detail-oriented with excellent quantitative and analytical skills.
Ability to assimilate technical information and communicate to key Senior Managers in a non-technical (business) terms.
Candidate must be able to learn new concepts quickly and thoroughly with a steep learning curve.