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Service Delivery Manager

Pleasanton, CA
MatchPoint Solutions is a fast growing IT-Engineering Services company with clients all across the US. We also have clients in over 12 countries including Canada, UK, Brazil, and India. We are looking for some aggressive and detail-oriented people to help us continue our rapid expansion.  MatchPoint Solutions provides a comprehensive set skills to provide our clients with a cost effective and efficient solution to their business and IT needs. We are looking for a Service Delivery Manager . In this key role, you will be tasked with establishing and building a team responsible for the . The position is based at MatchPoint’s headquarters in Pleasanton, California and is an extraordinary opportunity for you to join a fast-growing, dynamic, and innovative company. 

Service Delivery Manager Responsibilities:
  • Maintaining positive relationships with customers.
  • Identifying customer needs and overseeing delivery within the business context.
  • Understanding customer business processes and domain knowledge
  • Leading the delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
  • Managing finances and budgets.
  • Determining ways to reduce costs without sacrificing customer satisfaction.
  • Assessing customer feedback and using your creativity to establish, improve, and refine services.

Service Delivery Manager Requirements:
  • A Bachelor's degree in a Business-related field.
  • Experience in customer service, leadership, and program management.
  • Good knowledge of data engineer and application development.
  • Strong customer service, project management, and quality control skills.
  • Good resource planning skills.
  • Excellent leadership and customer service skills.
  • Strong teamwork skills and attention to detail.



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