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IT desktop Support

Gurgaon, Haryana
Role: IT desktop Support (Win 10 upgrade project) 
Location: Gurgaon, India 
Duration: Sept- Dec 2020 
Requirement
  • The successful candidate will work as 1st or 2nd in line support for Windows 10 migrations and Business Unit applications taking calls and addressing Incidents.
  • The selected candidate will also: interview end users to understand their Windows 10 application requirements, assist the Migration Project Managers in the preparation and scheduling of users and data for each migration, support 
Key Skills: -Experience with Windows 10 and Office 2016 support
  • Confident manner and a Customer Focused attitude
  • Strong problem solving skills
  • Excellent verbal and written communication skills
  • Experience with previous Windows migration projects in a similar environment,
  • Good understanding of various technologies including but not limited to Windows OS, Applications, Permission and Management utilities
 
Expertise required
  • Win 7 to Win 10 upgrade
  • O365
  • One Drive)
  • Master Spreadsheet
  • Bomgard Remote tools
  • KACE Ticketing
  • Active Directory
 
Interested candidates can reach me at smohammed@matchpointsolutions.com
 

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