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Network Systems Administration

Shanghai, Shanghai
Role: Network Systems Administration
Location: Shanghai
Duration: Fulltime
 
Job Description
A Network Systems Administration’s primary focus is to take on day-to-day level 2 support for the various internal operations engineering teams. This involves a wide range of applications and technologies, many of which you will be given the opportunity to learn over the course of time. In this role you will be responsible for network related issues, application/functionality issues, and some of the advanced troubleshooting that goes along with a level 2 support team. The applicant will likely take part in level 1 end-user support as needed for the location in Singapore. The team consists of resources that are capable of thinking outside the box via troubleshooting and works closely with the engineering resources to solve more complicated problems. It’s also our mission to seek out long-term resolutions for repeat issues and to recommend, document, and take part in said resolutions. This is a remote position for the team to help deal with regional support. It is essential for applicants to have excellent communication skills as you will communicate via video, chat, and email to stay up to speed with the team on a regular basis. 
  
Responsibilities
  • Understanding of IP subnetting, routing, switching and has knowledge of commonly used concepts, practices, and procedures with networking. 
  • Experience in the deployment and maintenance of network equipment. Mainly Cisco routers, switches, access points, firewalls, and voice/video equipment 
  • Test and evaluate wired and wireless network systems using management tools to eliminate problems and make improvements 
  • Demonstrate analytical and long-term resolution-oriented problem-solving skills 
  • Perform Root Cause Analysis (RCA) on issues 
  • Create/modify technical and procedural documentation for various systems on a regular basis 
  • Must be able to think creatively and have strong troubleshooting abilities 
  • A positive customer service attitude 
  • Provide level 1 and 2 support via a ticketing system, in-line with our service level agreements 
  • The other areas of opportunity on the team consist of Linux Administration, AD/Exchange Administration, ERP & DB Administration, and Infrastructure for which we currently have resources to cross-train with 
  
Minimum Qualifications: 
To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below: 
  • Associate degree related to Computer Science/Information Systems OR equivalent technical working experience (minimum 2 years of technical experience) 
  • Experience with Linux OS, Windows Server or other enterprise applications like Active Directory or Exchange 
  • CCNA with experience, or a comparable amount of networking experience 
Preferred Qualifications: 
Candidates with these desired skills will be given preferential consideration: 
  • Bachelor’s degree in computer science, Math, Statistics or Engineering 
  • 3+ years of customer facing support work or technical experience 
  • Familiarity with the principles, methods, and techniques used in enterprise level development and administrative software – Linux, Active Directory, Powershell, SQL, Ansible 
  • Experience dealing with end-user type issues with Mac and PC 
  • Customer Service background 
  • Experience with a ticketing system, such as Service Now 
  • Experience with an ERP environment 

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