Operational Task Manager
Location: Montreal Canada
Duration: 12 Months +
 
Responsibilities/Job Duties/Job Description/Qualifications:

• Project Manager to support our client. This position will be focused on Voice and Data Network Technologies.
• The Operational Task Manager is responsible for the complete Operational life cycle management of both short- and long-term delivery, including but not limited to the planning, coordinating, implementation and tracking of a specific deliverable. In addition, the Operational Task Manager will be responsible for managing delivery across internal teams and third-party contractors/ consultants as well as be able to identify, assess and escalate issues in order to minimize potential project risks. In addition, the Task Manager should have hands-on expertise in large scale data/voice deployment and implementation projects, infrastructure deployment projects, data center projects and large-scale migration experience for both data and voice.

The Task Manager shall be responsible for performing a wide range of duties including:

• Define the scope of operational work in collaboration with ET and Business Unit management
• Create a detailed execution plan which identifies and sequences the activities needed to successfully complete delivery
• Assist in determine the resources (time, money, equipment, etc.) required to complete the delivery
• Develop, manage and track to an established (and agreed) schedule while effectively allocating resources to the activities
• Review the project schedule with management and all other staff that will be affected by the project activities
• Document project activities to ensure that all information is appropriately recorded - redundant
• Provide weekly status reporting internally and externally as required
• Ensure that all new deployments are Operationally sound by leveraging Operational Acceptance Testing (OATS) practices.

Key Characteristics

• Strong organizational skills, customer service focus, attention to detail, and process orientation
• Ability to communicate clearly and concisely, both orally and in writing
• Ability to distill and present information to business community in non-technical terminology
• Business analysis skills, with the ability to forecast implications and provide consultative recommendations and solutions
• Ability to set priorities, meet deadlines and manage operational life cycle
• Flexibly adapt to a changing environment.

Skill Requirements

• Seven plus years of Voice and Data Network Technologies related experience including Voice Recording and Optical technologies.
• Platforms include NICE, BT, Cisco, Avaya, Arista, Adva, and Juniper
• Five plus years of Operations task management experience.
• Network Operations support / SLA management experience a plus
• Experience with network management tooling a plus

 
 
 
Regards,
Joseph
MatchPoint Solutions | Office 310-961-4644| Email: joseph@matchpointsolutions.com