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Data Center Operations Technician

Singapore, Singapore
Role: DC Oprations Technican
Location: Singapore
Duration: Fulltime
Must have skillset:
  • Solid Break-fix technician servers, network devices, clean fiber
  • Servers:  HPE, Dell, could change to Supermicro
  • Storage:  PURE, NetApp, Dell/Isilon
  • Network:  Cisco is must, Arista and Juniper are a plus
  • Linux exp ( any flavor is fine)
  • Strong communication and documentation skills
  • Project planning exp.
JD:  Data Center Operations Technician- Scope of Services
  • Install, cable, and label data center equipment including network, server, and storage devices
  • Initial, boot strap, and configuration of infrastructure components (servers, network, storage).
  • Diagnose, troubleshoot, and repair data center equipment
  • Manage equipment project builds and engage repair tickets
  • Hands on / break-fix and smart hands for all hardware - Servers, Storage, Network, and cabling.
  • Support on-site vendor activity via escort and assistance with internal tools
  • Manage project timelines to support hardware infrastructure within expected completion intervals. 
  • Responsible for asset management of hardware at local site
  • Follow and proactively contribute to documentation, automation and processes as they evolve 
  • Participate and follow server rack face elevations, floor plans, wiring diagrams, and detailed port maps for new deployments and documentation. 
  • Document and follow RMA processes and procedures for all relevant vendors. 
  • Follow, improve, and implement Data Center, DC POP, Server Labs best practices
  • Provide necessary escalations to higher support tier; assist Customer Support with technical operations, and work with internal departments to ensure customer satisfaction
  • Other tasks as required to support site environment
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