Provide technical support to clients by responding to emails, answering phone calls and fulfilling report requests.
Monitoring the status of equipment such as; PCs, printers; Performing file transfers.
Perform project work when required.
Troubleshooting issues to a resolution.
Monitor, support, repair, and maintain computer equipment, perform images on PC's and connect to data and applications servers to troubleshoot.
Support and perform maintenance on file and application server software, hardware, and monitor network, server, and application performance and availability.
Address potential systems issues in a proactive manner, resolving problems directly or working closely with Support Engineers and other support groups whenever necessary.
Work with vendors to assist in installation and troubleshooting of issues, provide 2nd and 3rd level support to end users
Provide assistance with activating and troubleshooting hand held devices such as blackberries and iPhones.
Qualifications:
Experience with Windows 7 and Windows 10 including Microsoft Office Products