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RSA Operational Support Engineer

Pune, Pune, India
Role: RSA Operational Support Engineer
Location: Pune, India
 
Requirement:
Responsibilities/Job Duties/Job Description/Qualifications:
  • Design improvements/enhancements
  • Monitoring (setting up of alerts in Splunk and training the team to respond to such alerts), Documentation, Upgrades and Patches
  • Further buildout of our development (or other lower environments) to separate our Card International, LLC and Employee access deployments of RSA Authentication Manager
  • Evaluation for resiliency and performance
  • Serve as SME for components of the team. Support activities of senior team members and architects to transfer knowledge and set direction for new technology components in the customer environment
  • Provide technical guidance to projects for components of a technology suite. Lead efforts to develop standard practices, components, guidelines for use of complex technology components Participate in resolving urgent and high production incidents. Participate in actions to determine root cause of problems and drive resolution
  • Works independently, receives minimal guidance. Frequently inter- organizational and vendor partner contacts. Represents the organization in providing solutions to difficult technical issues associated with specific projects
  • Level 3 support on incident calls where there is Card International, LLC impact Equal Opportunity Employer Minorities/Women/Veterans/Disabled
 
 

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