View all jobs
Jira/ Atlassian Admin
San Francisco, CAMust Haves
- Experience as a System Administrator supporting ServiceNow and/or Atlassian tools (specifically JIRA / Confluence) at an enterprise-level company
- Ability to create and off-board users, perform manual provisioning, report licensed users and troubleshoot any Tier 1/Tier 2 issues for ServiceNow & JIRA / Confluence
- Experience performing root cause analysis for any trends within enterprise applications
- Ability to create basic workflows, Jira/ServiceNow boards, templates for wiki spaces and configure workflows
- Basic level of understanding of scripting
Plusses
- Experience supporting Service Now, Jira, and/or, Confluence as an IT Systems Administrator (extra plus to have experience with both Atlassian & Service Now)
- Experience Managing and Maintaining JIRA / Confluence Infrastructure / Servers
- Experience Managing, Creating, Improving Templates in Confluence
Day to Day
The employer is looking for a Systems Administrator to support 4 IT Services Platforms: ServiceNow, JIRA, Confluence, and custom Knowledge Base solution. This resource will be responsible for:
- User Administration & Management
- Level 1 & 2 application support and Troubleshooting
- Some System / Workflow Configurations
- Integrations Support & Monitoring
Platform Maintenance such as plug-ins, upgrades, patching etc