Title: CCIE Certified Voice Engineer
Location: REMOTE / New Orleans, LA
Duration: 6 months+
Responsibilities/Job Duties/Job Description/Qualifications:
Need for a Senior Voice Engineer (Avaya to Cisco experience)
TOP SKILLS:
- Cisco Voice Portal queing
- ICM scripting
- Cisco Call Manager
- CUIC – reporting arm for UCCE
- Varant, competitor to NICE
- Going through a migration from Avaya to Cisco
- Understands the parts and pieces of a voice infrastructure and get information from Avaya to discern what they need to do
- Work in collaboration with other team members
- Avaya Phase 2 to Cisco Migration - replacing all endpoints globally, this resource will only focus on US.
- Webex, Jabber, Unity Connection, Attendant Console
- Nothing to do with Contact Center
- 23 sites (5 US - 60% of environment)
- 1100 phones. A lot of old technology, cabling
- Can work remotely, at the beginning (1 week) be onsite at NOLA to tour the facility and get the lay of the land. Meet with the Avaya contact.
- CCIE not necessarily Avaya experience, but just someone who has done migrations before. Cisco Networking background as well
Regards,
Joseph
MatchPoint Solutions | Office
310-961-4644| Email:
joseph@matchpointsolutions.com