Title: CCIE Certified Voice Engineer
Location: REMOTE / New Orleans, LA
Duration:  6 months+
 
Responsibilities/Job Duties/Job Description/Qualifications:
 
Need for a Senior Voice Engineer (Avaya to Cisco experience)
 
TOP SKILLS:

• Cisco Voice Portal queing
• ICM scripting
• Cisco Call Manager
• CUIC – reporting arm for UCCE
• Varant, competitor to NICE

• Going through a migration from Avaya to Cisco
• Understands the parts and pieces of a voice infrastructure and get information from Avaya to discern what they need to do
• Work in collaboration with other team members

• Avaya Phase 2 to Cisco Migration - replacing all endpoints globally, this resource will only focus on US.
• Webex, Jabber, Unity Connection, Attendant Console
• Nothing to do with Contact Center
• 23 sites (5 US - 60% of environment)
• 1100 phones. A lot of old technology, cabling

• Can work remotely, at the beginning (1 week) be onsite at NOLA to tour the facility and get the lay of the land. Meet with the Avaya contact.
• CCIE not necessarily Avaya experience, but just someone who has done migrations before. Cisco Networking background as well

 
Regards,
Joseph
MatchPoint Solutions | Office 310-961-4644| Email: joseph@matchpointsolutions.com