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REMOTE: CCIE Certified Voice Engineer

New Orleans, LA
Title: CCIE Certified Voice Engineer
Location: REMOTE / New Orleans, LA
Duration:  6 months+
Responsibilities/Job Duties/Job Description/Qualifications:
Need for a Senior Voice Engineer (Avaya to Cisco experience)
  • Cisco Voice Portal queing
  • ICM scripting
  • Cisco Call Manager
  • CUIC – reporting arm for UCCE
  • Varant, competitor to NICE
  • Going through a migration from Avaya to Cisco
  • Understands the parts and pieces of a voice infrastructure and get information from Avaya to discern what they need to do
  • Work in collaboration with other team members
  • Avaya Phase 2 to Cisco Migration - replacing all endpoints globally, this resource will only focus on US.
  • Webex, Jabber, Unity Connection, Attendant Console
  • Nothing to do with Contact Center
  • 23 sites (5 US - 60% of environment)
  • 1100 phones. A lot of old technology, cabling
  • Can work remotely, at the beginning (1 week) be onsite at NOLA to tour the facility and get the lay of the land. Meet with the Avaya contact.
  • CCIE not necessarily Avaya experience, but just someone who has done migrations before. Cisco Networking background as well
MatchPoint Solutions | Office 310-961-4644| Email: joseph@matchpointsolutions.com

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