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UCCE Engineer

Houston, TX
Sr. UCCE Engineer
Duration: 6+ months
Location: Houston, TX
UCCE Engineer Responsibilities:
  • Design, implementation and operational support of CUCM, CUC, CUE and UCCE infrastructure.
  • Provides troubleshooting, configuration and maintenance of multi-campus complex networks, including assistance to vendor technical resources.
  • Configure and maintain standard QoS templates across all network devices.
  • Participate in infrastructure roadmap planning, including recommending, scheduling, and performing infrastructure improvements, upgrades, and lifecycle management.
  • Participate in projects and provide technical project management across various teams.
  • Work with project team and customers to recommend, design and implement
  • Support the implementation of new systems and applications including planning, executing technical tasks, testing, issue resolution, assessment of system environment readiness, and go live support.
  • Provides recommendations on the process improvements related to implementation processes and leads the efforts to create improvements
  • Participate in process improvement and standardization initiatives, including documentation.
  • Provides mentoring and knowledge transfer to team members.
Required Knowledge 
  • Experience with Cisco Voice platforms, Call Manager, Unity, VOIP gateway, SIP, PRI's, Dialing plans, and Cisco Unified Boundary Element (CUBE).
  • Experience supporting call center environments and Contact Center Applications.
  • Experience with monitoring, capacity planning, performance reporting, optimization and troubleshooting of enterprise IPT deployments
  • Experience with ICM Scripting, CVP Call Studio and Finesse
  • Experience with voice gateways: Session Initiation Protocol (SIP), H.232, RTP, MGCP
  • Knowledge of voicemail, unified messaging, ACD and IVR systems, integration to CRM packages
  • Experience with call flow management in Cisco UCCE environments.
  • Knowledge of and experience working with dial plan management.
  • 10+ years network engineering experience with increased focus and experience supporting IPT particularly Cisco platforms CUCM.
  • Working knowledge and support of H.323, H248, MGCP and SIP.
  • IP trunking concepts, topology design VoIP media RTP/RTCP.
  • Extensive experience configuring, implementing and troubleshooting QoS.
  • Knowledge of routing protocols: RIP/RIPv2, EIGRP, IGRP, and ideally BGP
  • Experience architecting, implementing and support of LAN/MAN/WAN/WLAN
  • Experience implementing security policies and procedures for IPT
  • In depth knowledge of Layer 2 switching protocols and configurations: VLANs, STP/RSTP/MST,
  • Bachelor’s degree in Computer Science/ Mathematics or equivalent experience.
  • CCNA Voice, CCNA Routing/Switching or CCNP preferred.

MatchPoint Solutions | Office 310-961-4644| Email: joseph@matchpointsolutions.com

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