• Design, implementation and operational support of CUCM, CUC, CUE and UCCE infrastructure.
• Provides troubleshooting, configuration and maintenance of multi-campus complex networks, including assistance to vendor technical resources.

• Configure and maintain standard QoS templates across all network devices.
• Participate in infrastructure roadmap planning, including recommending, scheduling, and performing infrastructure improvements, upgrades, and lifecycle management.
• Participate in projects and provide technical project management across various teams.

• Work with project team and customers to recommend, design and implement
• Support the implementation of new systems and applications including planning, executing technical tasks, testing, issue resolution, assessment of system environment readiness, and go live support.

• Provides recommendations on the process improvements related to implementation processes and leads the efforts to create improvements
• Participate in process improvement and standardization initiatives, including documentation.
• Provides mentoring and knowledge transfer to team members.

• Experience with Cisco Voice platforms, Call Manager, Unity, VOIP gateway, SIP, PRI's, Dialing plans, and Cisco Unified Boundary Element (CUBE).

• Experience supporting call center environments and Contact Center Applications.
• Experience with monitoring, capacity planning, performance reporting, optimization and troubleshooting of enterprise IPT deployments
• Experience with ICM Scripting, CVP Call Studio and Finesse
• Experience with voice gateways: Session Initiation Protocol (SIP), H.232, RTP, MGCP
• Knowledge of voicemail, unified messaging, ACD and IVR systems, integration to CRM packages
• Experience with call flow management in Cisco UCCE environments.
• Knowledge of and experience working with dial plan management.

• 10+ years network engineering experience with increased focus and experience supporting IPT particularly Cisco platforms CUCM.
• Working knowledge and support of H.323, H248, MGCP and SIP.
• IP trunking concepts, topology design VoIP media RTP/RTCP.
• Extensive experience configuring, implementing and troubleshooting QoS.
• Knowledge of routing protocols: RIP/RIPv2, EIGRP, IGRP, and ideally BGP
• Experience architecting, implementing and support of LAN/MAN/WAN/WLAN
• Experience implementing security policies and procedures for IPT
• In depth knowledge of Layer 2 switching protocols and configurations: VLANs, STP/RSTP/MST,

• Bachelor’s degree in Computer Science/ Mathematics or equivalent experience.
• CCNA Voice, CCNA Routing/Switching or CCNP preferred.

Regards,
Joe
MatchPoint Solutions | Office 310-961-4644| Email: joseph@matchpointsolutions.com