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Desktop Support

Sunnyvale, CA
  • Role Description: Provide end user support for computer systems (software, hardware) and equipment (printer, telecommunication devices, etc). Trouble shoot problems and equipment repair and replacement. Provide support for on-site conference meetings (video conference, web meeting)
  • JAMF
  • Desired Experience: 5.00 yrs.
  • SCCM - Design and Implement Windows Deployment Packages
  • Scripting - look up user objects, etc.
  • General Description: Support technician responsible for installing and troubleshooting desktops, laptops, printers, other peripheral devices
  • Requirements/Must Have : > Active Directory, Exchange Server, Print Server, SCCM, and Enterprise Remote Support Experience. Strong troubleshooting capabilities are required to provide laptop and desktop hardware support, to include warranty repair resolution, in a Windows 7 environment > Strong ability to prioritize and track assignments will be required to ensure tasks are completed w/o the need for constant follow-up from supervisor > Strong interpersonal and communication skills (written and verbal) are a must to maintain our customer 1st focus, document processes and to communicate effectively within the team > Quality in deliverables needs to be a major focus for customer confidence and to reduce the need for rework by the support team > Ability to follow strict hardware inventory processes - applies to all stages of asset handling (receiving through deployment) > Candidate must have experience troubleshooting multi-function printer issues in a networked environment > Experience installing and troubleshooting desktop applications > Must be able to operate with minimal supervision. For this reason, the successful candidate must be able to prioritize tasks/ workloads to achieve expected results utilizing strong troubleshooting and self-initiative skills.

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