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Engagement Manager

Dublin, CA

We are looking for an Engagement Manager to join our growing team!
We are a rapidly growing company looking for someone with determination who will hustle to get things done, has solid work ethic, is an exceptional multitasker and has a go-getter attitude. Sound like you? Great, we’d love to hear from you!
What You Will Be Doing:
  • Interact with clients to understand their IT and engineering needs
  • Educate clients about MatchPoint’s IT and engineering solutions
  • Plan internal hiring needs to meet project needs and deadlines
  • Manage and motivate internal team
  • Constantly seek new methods to improve quality of customer service
  • Maintain sound knowledge and understanding of current methodologies, technologies, services and tools
  • Own client relationships, manage client expectations and provide clients with a great experience
  • Managing client escalations to ensure timely resolution
  • Networking
 
Qualifications:
  • Minimum of 2 years technical management experience
  • Bachelor’s degree
  • Understanding of IT and engineering concepts
  • Excellent customer service skills and communication
  • Team player, driven to be successful and high work ethic
 
About Us:
MatchPoint Solutions is a fast-growing IT services company with clients across the US. We provide technology solutions to various clients like Airbnb, Google, Uber, Sephora and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil and India. We are excited to be continuously expanding our team. If you are interested in this position, please send over your updated resume to sruiz@matchps.com. We look forward to hearing from you!
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