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System Engineer

Anchorage, AK
RESPONSIBILITIES:
End User Support
  • Resolution of end user support issues
  • Ensure service requests exist for operational issues and are kept up to date
  • Ensure that new users have the technical equipment required to effectively and efficiently perform in their role
  • Ability to act as primary IT interface for senior leadership to solve variety of information technology related issues, including desktop, application, infrastructure, security and network efficiency.
Server and Infrastructure Support
  • Resolution of support issues, including server, system, application and network
  • Ensure change management process is followed and system changes are documented;
  • Ensure that local system environments are running to their optimal capability
  • Ensure systems are upgraded to appropriate patch levels.
Nontechnical Skills
  • Prioritization of personal workload and resolution of service desk calls.
  • Infrastructure support and guidance to user population.
  • Financial decisions outside the position’s DOA including the engagement of 3rd parties which will incur an outside cost
  • Project selection and prioritization in line with identified business needs.
  • Approval for the acquisition of hardware and software.
  • Priority conflicts for Service desk issues or requests
  • Ability to interaction with key stakeholders.
QUALIFICATIONS:
  • Middle to upper level experience in multiple practices, such as: VMware, Citrix XenApp, XenDesktop, Windows Server 2012 & 2016 and SCOM & SCCM
  • Ability to troubleshoot end user issues, such as: Printers, Network connectivity, Webex issues and Citrix connectivity issues
  • Ability to write and follow documented procedures and encourage knowledge sharing amongst team members
  • Strong Customer Service orientated approach to resolving issues. Excellent people skills and ability to multi-task in in a demanding environment. Desire and ability to work as part of a global team
  • Demonstrated understanding of system administration activities including server deployment, configuration & troubleshooting
  • Be able to participate in afterhours work and on-call roster as required
Highly Regarded:
  • SQL/Oracle database administration
  • Mobile Device Management Administration
  • Experience with Netscalers, PowerShell Scripting, Office 365, NetApp, firewall configuration, Appsense
  • Demonstrated understanding of Cyber Security best practices (eg: role based access control)
EXPERIENCE:
  • Minimum of 5 years’ experience in a Corporate IT position
  • Experience working on end user support in Remote, onsite and over the phone scenarios.
  • Working with remote Vendor support and on-site consultants
  • Managing and maintaining data center infrastructure
Highly Regarded:
  • Previous experience working in an Oil & Gas Environment
Genisia Fernando
Technical Recruiter | MatchPoint Solutions|Office :925-829-4621|Email gfernando@matchps.com
 
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