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MatchPoint Solutions is for candidates looking for a challenging career in a progressive company. MatchPoint and its clients are always looking for the qualified candidates, hiring directly out of top universities as well as experienced individuals from the industry.

Benefits of joining MatchPoint include:

  • Career and skill advancement
  • Competitive salary and benefits
  • Medical, vision & dental plans for employees & their families
  • Training Programs
  • Immigration assistance
  • Flexibility on projects
  • Vacation Time
  • Employee Referral Program
  • Bonus for business development
  • Retirement Plan
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547672-L2 Support Tech Deskside Support

Location: Buffalo, WV
Job # 9924136
Date Posted: 09-15-2017
L2 Support Technician
Description:
  • The Level 2 Technical Support technician is responsible for installation and troubleshooting of desktops and laptops that are in scope for hardware refresh activities.
  • Responsible for local coordination, installation and on-going support for Windows7 and Windows10 desktops and laptops.
  • Responsible for maintaining a standard image provided by the Corporate office on user laptops and desktops.
  • Responsible for receiving hardware, hardware disposal and software license tracking.
  • Requires frequent interface with the user community. 
  • Strong troubleshooting capabilities are required.
  • Candidate will be required to setup and configure desktop and laptop equipment (Toshiba and Lenovo) with Windows7 and Windows10.
Requirements:
  • Strong knowledge of Microsoft Office applications (Excel,Word) and Windows2010 / 2013 Professional.
  • Knowledge of TCP/IP, DNS, WINS, DHCP and Microsoft SCCM. 
  • Basic understanding of  Active Directory and Microsoft’s Application Compatibility Toolkit. 
  • Experience using the remote control features of Microsoft’s SCCM a plus.
  • Familiarity with Outlook a plus.
  • Candidate must have good communication skills and MUST be able to follow instructions.
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