MatchPoint Solutions is for candidates looking for a challenging career in a progressive company. MatchPoint and its clients are always looking for the qualified candidates, hiring directly out of top universities as well as experienced individuals from the industry.

Benefits of joining MatchPoint include:

  • Career and skill advancement
  • Competitive salary and benefits
  • Medical, vision & dental plans for employees & their families
  • Training Programs
  • Immigration assistance
  • Flexibility on projects
  • Vacation Time
  • Employee Referral Program
  • Bonus for business development
  • Retirement Plan
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547372-Team Lead

Location: Saline, MI
Job # 9923980
Date Posted: 09-15-2017
Team Lead
Daily Operations Lead – Responsible for daily operations in support of Toyota Technical Center (TTC) business partners located at Michigan locations.
Responsibilities include management of site support tickets, generation of ticket / operations metrics, and problem / crisis support.

- Daily Operations (Incident / Request Mgmt) – Prior experience with Level 2 / 3 Service desk operations & ticket management.
- Detailed KPI (ticket metrics) creation – Experience managing ticket metrics (via Service Now, Excel, etc.) to visualize operational trends and identify areas for improvement / focus.
- Problem / Crisis support – Support TTC site specific issues when they arise.
- Assist Level 2 / Level 3s with ticket escalation / resolution as needed including expediting VIP requests.
- Strong customer service focus
- Experience working with business groups and rest of Information Systems team to coordinate changes and understand requirements.
- Support of Site Annual activities – Software compliance, Physical inventory and other initiatives throughout the year.

Education and General Experience
- Minimum High School Diploma required; some college experience preferred.
- Japanese cultural understanding is a plus.
- Experience in Information Systems development processes is a plus.
- Must have high business ethics.
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