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MatchPoint Solutions is for candidates looking for a challenging career in a progressive company. MatchPoint and its clients are always looking for the qualified candidates, hiring directly out of top universities as well as experienced individuals from the industry.

Benefits of joining MatchPoint include:

  • Career and skill advancement
  • Competitive salary and benefits
  • Medical, vision & dental plans for employees & their families
  • Training Programs
  • Immigration assistance
  • Flexibility on projects
  • Vacation Time
  • Employee Referral Program
  • Bonus for business development
  • Retirement Plan
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545596-L2 Support Tech Deskside Support

Location: Troy, MO
Job # 9890593
Date Posted: 09-08-2017
L2 Support Technician 

Description:
  • The Level 2 Technical Support technician is responsible for refresh of desktops, laptops, and mobile devices.
  • Responsible for local coordination and installation for Windows7 and Windows 10 desktops and laptops. Manually when called for, but using SCCM by default. 
  • Responsible for maintaining a standard image provided by the Corporate office on user laptops, desktops and peripheral devices which may include smartphones, tablets and other mobile devices.
  • Responsible for receiving hardware, hardware disposal and software license tracking.
  • Requires frequent interface with the user community. 
  • Strong troubleshooting capabilities are required.
  • Candidate will be required to setup and configure desktop and laptop equipment (Toshiba and Lenovo) with Windows7 and Windows 10.
  • Strong knowledge of Microsoft Office applications (Excel, Word) and Windows2010 / 2013 Professional.
  • Basic understanding of  Active Directory and Microsoft’s Application Compatibility Toolkit. 
  • Basic understanding of router and switch operations, and configuration
  • Experience with network backup and restore functions
  • Experience using the remote control features of Microsoft’s SCCM a plus.
  • Familiarity with Outlook a plus. MCSE and other certifications a plus.
  • Candidate must have good communication skills.


-Responsible for maintaining a standard image provided by the Corporate office on user laptops, desktops and peripheral devices which may include smartphones, tablets and other mobile devices. Responsible for receiving hardware, hardware disposal and software license tracking.
-Requires frequent interface with the user community.  Strong troubleshooting capabilities are required.
-Candidate will be required to setup and configure desktop and laptop equipment (Toshiba and Lenovo) with Windows7 and Windows8.
-Strong knowledge of Microsoft Office applications (Excel,Word) and Windows2010 / 2013 Professional.
-Basic understanding of  Active Directory and Microsoft’s Application Compatibility Toolkit. 
-Experience using the remote control features of Microsoft’s SCCM a plus.
-Familiarity with Outlook a plus.
-MCSE and other certifications a plus.
-Candidate must have good communication skills.
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