MatchPoint Solutions is for candidates looking for a challenging career in a progressive company. MatchPoint and its clients are always looking for the qualified candidates, hiring directly out of top universities as well as experienced individuals from the industry.

Benefits of joining MatchPoint include:

  • Career and skill advancement
  • Competitive salary and benefits
  • Medical, vision & dental plans for employees & their families
  • Training Programs
  • Immigration assistance
  • Flexibility on projects
  • Vacation Time
  • Employee Referral Program
  • Bonus for business development
  • Retirement Plan
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Sr VOIP Engineer

Location: Seattle, WA
Job # 9195524
Date Posted: 04-18-2017
Sr. Voip Engineer
Seattle, WA
- Cisco Certification in one or more of the following: CCVP, CCNA, CUCM, CME, or CUC.
-Contact Center Scripting experience within UCCX or similar tools
- Expert knowledge of, and experience in converged technologies including TDM and IP voice, UC messaging, and data networking
- In-depth knowledge of network design and voice systems, including: All levels of Cisco switches and routers, Avaya Definity G3, Cisco Unified Communication Manager, Dial plan configuration and network routing, SIP, H232, PRI and WAN protocols, Messaging systems-Audix, CUC, LYNC/OCS, Mobility and Presence, Smartphone/Blackberry integration/support, Voice and video conferencing design and support
- Detailed knowledge of voice and data network copper and fiber cabling infrastructure in a multi-campus environment
-Responsible for the design, implementation and support/maintenance of the Cisco enterprise voice platform, including the associated network. This includes CUCM, CME, CUC, contact center, voice and video conferencing, fixed and mobile device integration, and mobility/presence. Provide additional support of associated systems/applications, including Amtelco Definity, Red Alert, Web on Call, NICE voice logger, and others.
-Provide day-to-day administration, operation, maintenance, troubleshooting, and support for an advanced voice and network system that could involve multi-vendor systems using a common advanced communications core.
- Strong analytical and problem-solving skills
- Good communication and interpersonal skills
- Strong customer service skills
- Strong documentation and communication skills in both verbal and written forms
- Strong leadership and motivation skills, and ability to effectively oversee a team of technical professionals
- Able to effectively mentor technical staff
- Able to troubleshoot complex voice and data network issues, including QoS configurations for converged technologies
- Able to work with changing work priorities and deadlines
- Able to comprehend, analyze and research problems of a complex nature, make sound judgment decisions and recommendations regarding potential solutions
- Able to establish and maintain effective work relationships with co-workers and others, interacting and maintaining a strong sense of teamwork and collaboration
- Able to write reports, routine business correspondence and documentation
- Able to effectively present information and respond to questions from managers, clients and customers
- Able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- Able to effectively prioritize heavy workload and meet tight deadlines
- Able to manage concepts and details, quickly understand complex operational and technical issues, and identify/develop responsive solutions
- Able to remain focused, effectively adapt to a rapidly changing environment, and respond quickly in emergency situations.

Megha Ananthakrishna
Technical Resource  Manager | MatchPoint Solutions | Office 925-829-7755 |  Email
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