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MatchPoint Solutions is for candidates looking for a challenging career in a progressive company. MatchPoint and its clients are always looking for the qualified candidates, hiring directly out of top universities as well as experienced individuals from the industry.

Benefits of joining MatchPoint include:

  • Career and skill advancement
  • Competitive salary and benefits
  • Medical, vision & dental plans for employees & their families
  • Training Programs
  • Immigration assistance
  • Flexibility on projects
  • Vacation Time
  • Employee Referral Program
  • Bonus for business development
  • Retirement Plan
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L3 Support Technician - 494726

Location: saline, MI
Job # 9127913
Date Posted: 03-29-2017
L3 Support Technician
Description:
Experienced infrastructure technician responsible for the daily operations of server & client PC Support including the troubleshooting & break/fix of server & PC hardware, OS and ILO configuration, host & client software, network connectivity, account management, print queues, and tech support of video/audio conferences. Responsible for on-going infrastructure and data center maintenance & operations, change/problem management and project support.
Requirements:
  • In-depth knowledge of Microsoft Windows XP/Win7, Microsoft Server 2000-2012 and VMware is required.
  • Requires working knowledge of standard protocols and other technologies including but not limited to: Active Directory, DNS, DHCP, SCCM, SCOM, CiscoWorks, Linux/UNIX, VoIP, and wireless LAN.
  • Working knowledge/experience of PC imaging and remote control support tools.
  • Hands on experience configuring, troubleshooting, optimizing and managing physical and virtual Windows Servers.
  • Support/lead projects as assigned, on-time and within budget.
  • Coordination with 3rd party vendors to support break/fix, preventative maintenance and issue resolution for server, network, HVAC, UPS systems.
  • Professional demeanor with excellent written/verbal communication skills and a high level of quality & attention to detail to clearly communicate with the user community & executive management.
  • Requires ability to learn quickly and follow established processes to maintain & enforce corporate security policies.
  • Must be a strong team player and able to follow direction.
  • Must have excellent organization & time management skills to perform at a high-level within a fast-paced environment.
  • Ensure exceptional customer service & support with prompt problem resolution & follow-up with users.
  • Provide 24x7 on-call coverage and some schedule flexibility.
  • Must be able to lift servers and network devices out of boxes and into rack or remove from server/network cabinets.
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