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MatchPoint Solutions is for candidates looking for a challenging career in a progressive company. MatchPoint and its clients are always looking for the qualified candidates, hiring directly out of top universities as well as experienced individuals from the industry.

Benefits of joining MatchPoint include:

  • Career and skill advancement
  • Competitive salary and benefits
  • Medical, vision & dental plans for employees & their families
  • Training Programs
  • Immigration assistance
  • Flexibility on projects
  • Vacation Time
  • Employee Referral Program
  • Bonus for business development
  • Retirement Plan
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AV Technician

Location: San Francisco, CA
Job # 11827186
Date Posted: 01-11-2019
AV Technician


Job purpose
•    Assist in AV Event operations from support coordination, technical planning, and show running.
•    Provide support for Events, including setting up and operating equipment like Audio Mixers, video switchers, PTZ cameras, and more.
•    Provide professional, effective, knowledgeable and rapid Audio-Visual support to staff as needed in our environment.
•    resolve or escalate support calls within agreed timescales using Jira ticketing system.
•    Main duties and responsibilities
•    Assist in the setting up, operating of ‘All Hands’ type meetings and events using a range of specialist AV hardware and software.
•    Receive and handle requests for support following agreed procedures. Respond to requests for support by providing information to assess technical needs of upcoming events / large meetings.
•    Quickly investigate and diagnose problems in AV systems during live shows/events and assist with the implementation of agreed remedies preventative measures, and documentation, including maintenance of such AV systems in presentation spaces.
•    Maintain a knowledge of specific technical specialisms, and provide advice regarding their appication.
•    Provide assistance to users in a professional manner following agreed procedures for further help or escalation and contribute to the development of operational procedures and standards.
•    Assist in scheduling meetings with POC’s to gather information, requirements, and provide a show plan.
•    Assist in tracking of all event requests, logging and ticketing as outlined by the event request protocol.
•    Take responsibility for own workload and keep others informed, highlighting potential problems and suggesting solutions to ensure continuity of service delivery.
•    Communicate effectively with customers, team members and colleagues across the dept.
•    Maintain a team player mentality and contribute ideas to efforts while following outlined procedures and direction from superiors.
Knowledge and Experience
•    2 years experience in AV event production
•    Experience of providing AV support (1st & 2 nd tier) and the associated processes
•    Strong understanding of audio/video and data signal flow
•    Experience and knowledge of DSPs, control processors, and VC solutions
•    Experience with various broadcast streaming solutions
•    knowledge of computer hardware including Mac/PC and Android/iOS
•    knowledge of specialist AV hardware and software; knowledge of IT networking a plus
•    Experience of using an Jira Ticketing system to manage, allocate and monitor support tasks
•    Technical competence and proven troubleshooting skills, particularly AV production and VC systems
•    Excellent organizational skills
•    Excellent interpersonal and communication skills
•    Ability to work with all levels of staff
•    Ability to assimilate new support tasks, while retaining and developing established ones
•    Ability to adapt communication style to suit the audience
•    Ability to work within a changing business and technical environment
•    Ability to deal with confidential and sensitive information with tact and discretion
Thanks,
Roshney George
HR- TA
MatchPoint Solutions
#925-829-4034
rgeorge@matchps.com
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