MatchPoint Solutions is for candidates looking for a challenging career in a progressive company. MatchPoint and its clients are always looking for the qualified candidates, hiring directly out of top universities as well as experienced individuals from the industry.

Benefits of joining MatchPoint include:

  • Career and skill advancement
  • Competitive salary and benefits
  • Medical, vision & dental plans for employees & their families
  • Training Programs
  • Immigration assistance
  • Flexibility on projects
  • Vacation Time
  • Employee Referral Program
  • Bonus for business development
  • Retirement Plan
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System Engineer

Location: Anchorage, Alaska
Job # 11635518
Date Posted: 11-27-2018
Job Title: System Engineer
Duration: 6+ Months with Extension
Location: Anchorage, Alaska
End User Support
  • Resolution of end user support issues
  • Ensure service requests exist for operational issues and are kept up to date
  • Ensure that new users have the technical equipment required to effectively and efficiently perform in their role
  • Ability to act as primary IT interface for senior leadership to solve variety of information technology related issues, including desktop, application, infrastructure, security and network efficiency.
Server and Infrastructure Support
  • Resolution of support issues, including server, system, application and network
  • Ensure change management process is followed and system changes are documented;
  • Ensure that local system environments are running to their optimal capability
  • Ensure systems are upgraded to appropriate patch levels.
Nontechnical Skills
  • Prioritization of personal workload and resolution of service desk calls.
  • Infrastructure support and guidance to user population.
  • Financial decisions outside the position’s DOA including the engagement of 3rd parties which will incur an outside cost
  • Project selection and prioritization in line with identified business needs.
  • Approval for the acquisition of hardware and software.
  • Priority conflicts for Service desk issues or requests
  • Ability to interaction with key stakeholders.
  • Middle to upper level experience in multiple practices, such as: VMware, Citrix XenApp, XenDesktop, Windows Server 2012 & 2016 and SCOM & SCCM
  • Ability to troubleshoot end user issues, such as: Printers, Network connectivity, Webex issues and Citrix connectivity issues
  • Ability to write and follow documented procedures and encourage knowledge sharing amongst team members
  • Strong Customer Service orientated approach to resolving issues. Excellent people skills and ability to multi-task in in a demanding environment. Desire and ability to work as part of a global team
  • Demonstrated understanding of system administration activities including server deployment, configuration & troubleshooting
  • Be able to participate in afterhours work and on-call roster as required
Highly Regarded:
  • SQL/Oracle database administration
  • Mobile Device Management Administration
  • Experience with Netscalers, PowerShell Scripting, Office 365, NetApp, firewall configuration, Appsense
  • Demonstrated understanding of Cyber Security best practices (eg: role based access control)
  • Minimum of 5 years’ experience in a Corporate IT position
  • Experience working on end user support in Remote, onsite and over the phone scenarios.
  • Working with remote Vendor support and on-site consultants
  • Managing and maintaining data center infrastructure
Highly Regarded:
  • Previous experience working in an Oil & Gas Environment
MatchPoint Solutions | Office 310-961-4644| Email:
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