MatchPoint Solutions is for candidates looking for a challenging career in a progressive company. MatchPoint and its clients are always looking for the qualified candidates, hiring directly out of top universities as well as experienced individuals from the industry.

Benefits of joining MatchPoint include:

  • Career and skill advancement
  • Competitive salary and benefits
  • Medical, vision & dental plans for employees & their families
  • Training Programs
  • Immigration assistance
  • Flexibility on projects
  • Vacation Time
  • Employee Referral Program
  • Bonus for business development
  • Retirement Plan
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ServiceNow Discovery Expert [676602]

Location: Plano, TX
Job # 11532110
Date Posted: 10-29-2018
Key Responsibilities:
  • Maintaining an effective Discovery Process
  • Oversee the day-to-day maintenance of Discovery and the accuracy of the CMDB
  • Oversee the day-to-day maintenance and updating of the ServiceNow Discovery
  • On a daily basis tasks will also include validating, reporting and auditing information on the configuration management database.
  • Recommend process improvement to the Discovery and Configuration Management functions
  • Proactively identify and suggest improvement areas.
  • Provide training and guidance to new department team members to facilitate knowledge sharing and cross training
  • Support internal or external audit requests
  • Knowledge and understanding of Industry Standard or Best Practices within the Discovery and SACM space
  • Ability to understand the design of ServiceNow Out of Box functions and capabilities at a detailed level within the Discovery and SACM processes
Must Haves:
  • Experience Configuring, Maintaining Discovery
  • Proven experience creating efficient discovery schedules in a mid-sized environment
  • Experience creating custom patterns and probes.
  • Extensive experience in identifying Discovery gaps and opportunities and resolving the issues in a timely manner
  • Experience in ITIL Service Asset & Configuration Management
  • Practical experience in ITIL service management functions and processes
Skills and Certifications required:
  • Attention to detail
  • Excellent communication skills
  • ITIL Foundation certification
  • Highly motivated self-starter
  • Adapt at working in highly matrixed cross functional teams
Nice to Have:
  • Experience in System Administration of one or more specific IT tower disciplines such as Server, Database, Storage, Facilities, etc.
  • Experience with ServiceMapping
  • Experience configuring, maintaining, and upgrading MID servers and MID server clusters
  • Certification in ITOM Administrator Certification
  • Certification in ITOM Implementer: Discovery/Event Management
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