MatchPoint Solutions is for candidates looking for a challenging career in a progressive company. MatchPoint and its clients are always looking for the qualified candidates, hiring directly out of top universities as well as experienced individuals from the industry.
This position works with all levels of Service Operations and TFS team members to develop and maintain training solutions that drive CSC team member performance, compliance, and customer satisfaction. Will be supporting instructor-led training for Service Operations teams (may include Customer Service, Collections, Loyalty, ICU, Administration, Compliance, etc.).
Under the direction of the Senior Instructional Designer:
Develop and maintain training curriculum for assigned lines of business/functions. Includes curriculum aimed at on-boarding, reinforcing, remediating, and advancing performance and knowledge as well as introducing change.
Development of measurement tools and strategies to assess the effectiveness of training.
Utilization of training technology to drive the efficiency of training solutions.
Participation as project team member on business initiatives to understand and develop training based on skill and knowledge needs.
Management of the impact of change on the training curriculum.
This position requires strong assessment skills to understand organizational needs, gather requirements, and deliver solutions to support learning and performance needs of Service Operations. This position interacts with team members of all levels of the Service Operations organization, including suppliers and corporate partners. This position also interacts with team members outside of Service Operations including Legal, Enterprise Compliance, BTS, and other training organizations.
This position supports the Senior Instructional Designer(s) to assess, design, and develop curriculum and courseware as a member of the Learning & Development team. This position also works as a partner with members of the delivery team to ensure effective delivery of training programs as well as manage change control for training materials.
This position participates on business projects and supports the Senior Instructional Designer in large scale assessment, design, and development of training courseware designed to onboard, reinforce, remediate, introduce change, and advance performance of Service Operations team members. This position may manage smaller scale instructional design projects.