MatchPoint Solutions is for candidates looking for a challenging career in a progressive company. MatchPoint and its clients are always looking for the qualified candidates, hiring directly out of top universities as well as experienced individuals from the industry.

Benefits of joining MatchPoint include:

  • Career and skill advancement
  • Competitive salary and benefits
  • Medical, vision & dental plans for employees & their families
  • Training Programs
  • Immigration assistance
  • Flexibility on projects
  • Vacation Time
  • Employee Referral Program
  • Bonus for business development
  • Retirement Plan
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L3 Support Tech Deskside Support (666540)

Location: Saline, MI
Job # 11449976
Date Posted: 10-05-2018
Please note:  this particular L3 resource will be dedicated only to Project-based work. Projects will vary in size, scope and duration. This L3 will be likely working with multiple groups at the same time within the TMNA-IS business unit here in Saline. There will be a need for this role in an ongoing capacity. It is imperative that the person hired for this role be willing and ready to adapt to a fast-paced, multi-tasking type of role. They will not be "silo-ed" into 1 particular area of IT. They may be working on a refresh project with site services and at the same time working on an upgrade project for VUDBS at the same time working with the security group on a task. Please make this clear to candidates as they are applying and BEFORE they are submitted to this role.
·         CCNA Preferred
·         Ability to troubleshoot Cisco Network Servers and Switches
·         Responsible for local coordination, installation and ongoing support of various computer systems.
·         Strong knowledge of TCP/IP, DNS, WINS, DHCP, SCCM, Windows 7 & 10.
·         Candidate will be required to setup and configure desktop and laptop equipment (HP and Lenovo) with Windows 7 and 10. Strong troubleshooting capabilities are required.
·         Strong knowledge in installation and configuration of LAN/WAN Cabling (copper, fiber), telecommunications (PBX, Voice Mail) and Video Conferencing.  Candidate will be required to install and configure switches (Cisco), install and setup multi-point videoconference equipment.
·         Strong Project Management skills a plus.  Requires the ability to create and manage project activity. Ability to take direction as well as being a “self-starter”.
·         Candidate should be able to work under pressure.  Level 3 Support Technician has responsibility for computer room, servers, switches, network hub and cell cabinets, and Video Conference equipment all of which have production impact and require immediate response / resolution.
·         Candidate will work directly with Administrative Staff to identify issues and develop/implement countermeasures.
·         Strong proficiency in written/verbal communication skills.
·         Team player with ability to multi-task, follow direction, and learn quickly.
·         Provide 24 hour on-call coverage as needed.
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