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MatchPoint Solutions is for candidates looking for a challenging career in a progressive company. MatchPoint and its clients are always looking for the qualified candidates, hiring directly out of top universities as well as experienced individuals from the industry.

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Genesys Engineer

Location: Bethlehem, PA
Job # 11093990
Date Posted: 06-27-2018
Genesys Engineer
Bethlehem, PA
Client is looking for assistance with their Primary Genesys Data Center move from Bethlehem, PA to Dallas based QTS Data Center and are looking for a Genesys migration expert to assist with the transition. The resource/s will be responsible for migrating the Genesys Framework to a new Data Center, rebuild the solution and deploy existing configuration. Client is using Cisco Call Manager as their Telephony platform and the following Genesys applications will need to be moved as part of this initiative.
  • Config server
  • Solution control server
  • Message server
  • Migration from Oracle to MSSQL where possible
  • SNMP
  • SIP server
  • T-servers (2 Cisco and 3 Avaya)
  • Universal routing server
  • Orchestration server with HA
  • Stat servers (for routing, reporting)
  • Contact Center Analyzer (CCA)
  • GPlus adapter for Siebel
  • GMS (n+1)
  • Genesys Gplus Adaptor for Verint WFM
  • Oracle Service Cloud Adaptor
  • Nice recording
  • Genesys Workspace Desktop Edition (WDE)
  • Universal Contact Server with HA
  • GAX
  • Pulse
Regards,
Megha Ananthakrishna
 
Technical Resource  Manager | MatchPoint Solutions | Office 925-829-7755 |   Email megha@matchps.com
 
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