MatchPoint Solutions is for candidates looking for a challenging career in a progressive company. MatchPoint and its clients are always looking for the qualified candidates, hiring directly out of top universities as well as experienced individuals from the industry.

Benefits of joining MatchPoint include:

  • Career and skill advancement
  • Competitive salary and benefits
  • Medical, vision & dental plans for employees & their families
  • Training Programs
  • Immigration assistance
  • Flexibility on projects
  • Vacation Time
  • Employee Referral Program
  • Bonus for business development
  • Retirement Plan
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Systems Portfolio Consultant (610418)

Location: Plano, TX
Job # 10866889
Date Posted: 04-17-2018
List the position Requirements:
This resource is needed to drive action and execute incidents and interactions efficiently in a timely manner while working in a consensus focused organization. 
Must Haves:
  • Demonstrable customer management / service skills
  • Experience of working within a busy first level service desk environment in a problem manager role
  • Very good understanding and awareness of the ITIL Problem, Incident and Release management processes and procedures; ITIL Foundations certified; ITIL Service Operations certified.
  • Conceptual knowledge of the SDLC process.
  • Strong individual with the ability to communicate and negotiate at all levels. 
  • Desire to gain sound technical knowledge across the core supported applications
  • Good interpersonal, communication and presentation skills
  • Ability to work non-standard hours when necessary (On Call Rotation)
  • Ability to travel 15% of the time
Nice to Haves:
  • Familiarity with Service Now
  • Good organizational skills plus the ability to motivate people across the organization to provide solutions
  • Decision maker with an operationally-focused outlook
  • Previous experience working in a large organization
  • Previous experience in Kepner-Tregoe Problem Solving and Decision Making methodologies; KT certification a plus.
Scope Applications:
  •   Insurance Mainframe
  • RouteONE
  •     SGI
  •   Stone Eagle
  •    Dealer Daily
  • Dealer Passport
  • DD - Residual Service, DD -Tax Service, DD – ACH Service
  • AutoIMS
  • 3rd Party Services
  • Serve as back up for Sales and Product Operations
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