MatchPoint Solutions is for candidates looking for a challenging career in a progressive company. MatchPoint and its clients are always looking for the qualified candidates, hiring directly out of top universities as well as experienced individuals from the industry.
Job SummaryJob Description
The Desktop Support Technician provides Tier 1 software and hardware support.
Windows 2008 and 2012 exp
Enters call data into tracking system.
Diagnoses and resolves problems using documented procedures and checklists.
Assists with the resolution of application, hardware and software problems.
Escalates problems to higher level technical support professionals when necessary.
Completes end to end desktop activities for installs, moves, adds, changes, updates and projects.
Provides desktop services to customers following documented processes while providing a good customer service experience to those supported.
Validates IT related assets.
High School or Equivalent Required
Associate's Degree preferred
Two years of relevant work experience is required.
The ability to commute to and throughout user facilities is required.
Technical Resource Manager | MatchPoint Solutions | Office 925-829-7755 |Email firstname.lastname@example.org