MatchPoint Solutions is for candidates looking for a challenging career in a progressive company. MatchPoint and its clients are always looking for the qualified candidates, hiring directly out of top universities as well as experienced individuals from the industry.

Benefits of joining MatchPoint include:

  • Career and skill advancement
  • Competitive salary and benefits
  • Medical, vision & dental plans for employees & their families
  • Training Programs
  • Immigration assistance
  • Flexibility on projects
  • Vacation Time
  • Employee Referral Program
  • Bonus for business development
  • Retirement Plan
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L2 Support Tech Deskside Support 579309

Location: Saline, MI
Job # 10287121
Date Posted: 01-03-2018
Experienced Technician responsible for client-side PC Support including the troubleshooting& break/fix of PC hardware, software, network connectivity, account management, printing/plotting, coordination & support of video conferences and special events/meetings.  Also responsible for on-going operational support of Windows 7 as well as special assignments/projects as business dictates.

  • In-depth knowledge of Windows 7 support & technical troubleshooting skills
  • Working knowledge/experience of PC imaging and remote control support tools
  • Knowledge of all Microsoft Office 2010 / 2016 applications and other standard office environment software including Lync, Adobe Acrobat, IE8/IE9, etc.
  • Audio/Visual experience, as well as, Polycom video conference support and use of audio and web-sharing technology
  • Working knowledge of Active Directory, TCP/IP, DNS, DHCP, SCCM
  • Ability to perform basic Move/Add/Change work for Cisco VoIP telephones
  • Excellent written and verbal business communication skills with ability to concisely communicate issues to management, users and peers with diverse backgrounds and cultures
  • Large team experience with proven ability to follow direction and contribute ideas to achieve team goals and improve processes
  • Ability to follow & enforce established processes and security guidelines and effectively communicate them to users
  • Ensure exceptional customer service & support with prompt problem resolution, ticket management and follow-up with users
  • Candidate must be reliable, on-time and able to complete tasks by target dates
  • Maintain a professional work ethic & demeanor
  • Experience using Remedy or equivalent incident/request/change/problem management system
  • Excellent organization & time management skills
  • Candidate must be self-motivated, driven to learn with a focus on continuous improvement
  • Ability to lift boxes containing computer equipment
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