Requirements:
- Excellent communication skills required and ability to translate business needs into formal business requirements and functional requirements
- Ability to effectively communicate and present to management across multiple departments
- Lead meetings and collaborate with key stakeholders and subject matter experts
- Strong understanding of SDLC
- Self-starter, ability to lead and drive through to resolution with minimal supervision
- Strong organizational skills and able to prioritize and adjust quickly to changing needs
- Deliver prompt comprehensive status reports
- Coordinate with other BTS (IT) teams to deliver required results
- Manage time across multiple efforts and meet deadlines
- Experience with Agile methodology (SCRUM) & tools (JIRA, Agile Accelerator etc…)
- Hands-on Experience with Salesforce administration
- Experience with Workday
(General TFS BSA Skills)
Gathering Business Requirements
- Collaborate with business partners to analyze and understand business problem/need
- Leverage thorough understanding of the business process and related information systems to create current business process map (“as – is” process map) and future business process map (“to-be” process map)
- Leverage thorough understanding of business process and system processes to make recommendations and propose technical/non-technical solutions to meet business requirements
- Collaborate with business partners to define project vision and scope
- Facilitate business requirements gathering sessions with the business owners and key technical resources
- Elicit business and user requirements from business partners using a variety of Industry Standard/Best Practices techniques
- Document, categorize and prioritize business, user and system requirements
- Development and review of business requirements for all in scope work effort
- Provide accurate estimates of effort
- Validate requirements for quality attributes, such as clarity, conciseness, correctness, completeness, testability, and traceability
- Use a variety of proto-typing techniques to validate and verify that the proposed solution will meet the business and user requirements
- Collaborate with business partners to define acceptance criteria for proposed solution
- Translate the business and user requirements into system requirements.
Creating and Executing Test Scenarios
- Liaison with the QA, downstream teams, Vendors, and business users to create and finalize test plan/scenarios
- Facilitate meetings to ensure scenarios are complete
- Execute testing cycles, document results, and create testing sign-off documentation
Production and Operational Support
- Review designs, test scenarios and results conducted and documented by outsourced service provider to ensure TFS business practices are represented
- Ensure that proactive, adaptive, corrective and preventive changes conducted by outsourced service provider are functionally sound and consistent with business needs
- Ensure cross-team impacts and dependencies of production activities have been addressed by outsourced service provider
- Assist team lead/functional manager in outsourced service provider oversight, SLA tracking, and Scorecard reporting
- Provide subject matter expertise to support provider as needed. Ensure that business practices are represented in support scripts and incident management activates.
- Proactively identify and suggest improvement areas for Operational Support.
- Support internal/external audit requests
Deliver End User Demos and Facilitate Training
- Provide system demos to end users
- Provide training and guidance to new department team members to facilitate knowledge sharing and cross training
- Help Coordinate and facilitate End user Training sessions
Must Haves:
- 4 - 6 years minimum relevant BSA work experience
- Hands-on Experience with Salesforce administration
- Strong understanding of Software Development Lifecycle
- Knowledge and understanding of Industry Standard/Best Practices Requirements Gathering Methodologies
- Experience with Agile methodology (SCRUM)
- Strong understanding of testing methodology
- Strong skills in Microsoft Office products (Excel, Word, PowerPoint, Visio, etc)
- Strong written and verbal communications
- Problem Solving & Ability to multi-task efficiently
- Working independently as well as in project teams
- Ability to initiate, cultivate, and maintain key business relationships.
- Ability to negotiate with stakeholders to lock-in requirements and make timely decisions
Preferred/ Nice-to-haves:
- Project Management experience is a plus
- Experience with HCM tools and processes
- Experience with Workday
- Working knowledge of requirements management tools
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