- Help tune existing network and security systems in order to improve effectiveness.
- Help improve processes and procedures of Level 1 and Level 2 support desk personnel.
- Help the staff cut through the backlog of helpdesk tickets.
- Day to Day Security Operations and Maintenance
- Troubleshoot Forcepoint proxy issues related but not limited to Decryption, Authentication, and Site Filtration
- Security minded and detail oriented
- In-depth knowledge of and experience with networking / routing
- Knowledge of Network Devices and Packet flow
- Wireshark or similar packet capturing knowledge
- Some knowledge of web proxies (Forcepoint/Websense, Symantec/Blue Coat, McAfee etc…)
- Knowledge and experience with SMTP protocol and mail flows
- Technical Writing Experience
- Excellent communication skills (client-facing)
- Understanding of HTTPS and ability to troubleshoot communications with proxy
- Understanding of Authentication Methods and how to troubleshoot issues revolving around them
- Knowledge of Linux (CentOS / Redhat) environments a plus
- Data Security and Regulatory Compliance a plus
- SQL Experience a plus
- Splunk or SIEM experience a plus
- Scripting and API calls a plus
Technical Resource Manager | MatchPoint Solutions | Office 925-829-7755 | Email firstname.lastname@example.org